The “Next Steps” Field That Wasn’t Lying — Just Guessing
Follow up follow up follow up - but no actual follow up. Seen that before? ...more
Thoughts on what we do and why we do it
September 30, 2026•1 min read
The New Hire Who Asked "Where's This Written Down?"
That's the question - is it written down? Because it really should be. ...more
Thoughts on what we do and why we do it
September 30, 2026•1 min read
The Discount That Stacked Three Deep
Are your discounts stacked and is it just legacy issues that have been overlooked? ...more
Thoughts on what we do and why we do it
September 24, 2026•1 min read
Same Order, Two Prices
How many times have you seen this before? Same item with different prices from the same vendor and ... it doesn't make sense to you? ...more
Thoughts on what we do and why we do it
September 21, 2026•1 min read
The Notebook in the Bottom Drawer
Information lost, or at least temporarily unavailable when you need it most. ...more
Thoughts on what we do and why we do it
September 16, 2026•1 min read
The Proposal That Waited a Week for One Sentence
How often do proposals simply sit there... waiting for an answer? ...more
Thoughts on what we do and why we do it
September 15, 2026•1 min read
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