The Loyalty Discount That Became a Ceiling
... loyalty discounts can become a ceiling. ...more
Thoughts on what we do and why we do it
November 10, 2026•1 min read
The Deal That Reopened Itself Four Times
Deals can be lost, reopened or messed up. Read this. ...more
Thoughts on what we do and why we do it
November 09, 2026•1 min read
The Six-Week Offer A candidate went through four interviews for an operations role — genuinely a strong fit, everyone who met her agreed. Then the process just… stalled. Nobody owned the decision. The hiring manager was waiting on the owner, the owner was waiting on a budget conversation that kept getting pushed, and six weeks slipped by with no update to the candidate at all. She took another offer in week five, understandably, and let them know politely on the day they finally called with theirs. Nobody had done anything dramatic wrong. It was just death by a thousand small delays, in a process that had never had one clear person responsible for keeping it moving. From first interview to offer, how long does hiring actually take at your company — and who owns keeping it moving?
How many companies have added too many steps to their hiring process that they lose good people? A whole lot... ...more
Thoughts on what we do and why we do it
November 03, 2026•1 min read
The Approval Chain Written Only in Texts
Are your approval chains written and do they have redundancies? ...more
Thoughts on what we do and why we do it
November 02, 2026•1 min read
The Freight Charge Nobody Agreed How to Handle
Who set the freight charge and why? When? Is it correct? Could it be better? ...more
Thoughts on what we do and why we do it
October 27, 2026•1 min read
The Star Performer Nobody Backed Up
Back your people up folk... have redundancies too. ...more
Thoughts on what we do and why we do it
October 26, 2026•1 min read
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