Two Answers on a Return
And where is this refund or credit decision made? Is it in your standard operating procedures? ...more
Thoughts on what we do and why we do it
October 20, 2026•1 min read
The Merge That Erased the Trail
Does a merge in a CRM always work, or are trails lost? ...more
Thoughts on what we do and why we do it
October 18, 2026•1 min read
The Binder From 2014
How many old processes do you have in place that are no longer ... useful? ...more
Thoughts on what we do and why we do it
October 17, 2026•1 min read
The Fourth Call to the Staffing Agency
Is a staffing agency worth it? ...more
Thoughts on what we do and why we do it
October 07, 2026•1 min read
The “Integration” That Was Actually Denise
How many times do we find that the "integration" we thought we had was just a literal person or a third party connector that may or may not continue to function? ...more
Thoughts on what we do and why we do it
October 06, 2026•1 min read
The “Next Steps” Field That Wasn’t Lying — Just Guessing
How many times have you seen the "next steps field" in your CRM have the same old same old "Follow up" that isn't being followed up? ...more
Thoughts on what we do and why we do it
October 05, 2026•1 min read
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