Privacy Policy

Last updated: May 22, 2026

CityVU Consulting (“CityVU,” “we,” “us,” or “our”) is committed to protecting your privacy and handling personal information in a transparent and responsible way. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit cityvu.com, contact us, request information, or use our services.

This Privacy Policy is intended to support compliance with applicable privacy laws, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, the European Union General Data Protection Regulation (GDPR).

1. Who We Are

Website owner and data controller: CityVU Consulting
Website: https://cityvu.com
Email: [email protected]

For privacy questions, requests, or complaints, please contact our Privacy Officer at [email protected].

2. Scope

This Privacy Policy applies to personal information collected through our website, contact forms, email communications, service inquiries, and related business interactions. It does not apply to third-party websites linked from our site, which have their own privacy practices.

3. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

Name
Company name, job title, and business contact details
Email address and telephone number
Mailing or billing address, where relevant
Information you submit through contact forms, consultation requests, or email
Project, business, or operational details you choose to share with us
Website usage information, such as IP address, browser type, device information, pages visited, referral source, and approximate location derived from IP address
Cookie and similar technology data
Marketing and communication preferences

We do not intentionally collect sensitive personal information unless it is necessary for a specific engagement and provided knowingly by you.

4. How We Collect Information

We collect personal information in the following ways:

Directly from you when you complete a form, contact us, book a call, subscribe to updates, or communicate with us
Automatically through cookies, analytics tools, server logs, and similar technologies when you use our website
From service providers or business tools we use to operate our website, communications, and client workflows
From publicly available business sources, such as company websites or professional networking platforms, when permitted by law

5. Why We Use Personal Information

We may use personal information to:

Respond to inquiries and communicate with you
Provide consulting services and manage client relationships
Prepare proposals, scopes of work, or service agreements
Operate, maintain, and improve our website and services
Analyze website usage and performance
Send service-related messages and, where permitted, marketing communications
Maintain records, manage billing, and enforce agreements
Detect, prevent, or investigate fraud, misuse, or security incidents
Comply with legal, regulatory, tax, and contractual obligations

6. Legal Bases for Processing (GDPR)

If the GDPR applies to your personal data, we rely on one or more of the following legal bases:

Consent: where you have given clear consent for a specific purpose, such as receiving marketing emails or accepting non-essential cookies
Contract: where processing is necessary to take steps at your request or to perform a contract with you
Legitimate interests: where processing is reasonably necessary for our legitimate business interests, such as operating our website, improving services, responding to inquiries, and managing business relationships, provided those interests are not overridden by your rights
Legal obligation: where processing is necessary to comply with applicable laws or regulations

7. Consent (PIPEDA)

Where PIPEDA applies, we obtain meaningful consent for the collection, use, and disclosure of personal information, except where otherwise permitted or required by law. You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.

8. Cookies and Similar Technologies

We may use cookies, pixels, tags, and similar technologies to operate our website, understand how visitors use it, improve performance, remember preferences, and support marketing activities.

These technologies may include:

Strictly necessary cookies: required for website functionality and security
Analytics cookies: used to understand traffic and site usage
Preference cookies: used to remember settings or choices
Marketing cookies: used to measure campaigns or support remarketing, where applicable

Where required by law, we will request your consent before placing non-essential cookies on your device. You can also manage cookies through your browser settings. Blocking some cookies may affect site functionality.

9. Disclosure of Personal Information

We may disclose personal information to the following categories of recipients:

Website hosting providers and IT support vendors
Analytics, form, scheduling, CRM, and email service providers
Payment processors, accountants, legal advisors, and professional service providers
Subcontractors or partners involved in delivering services, where appropriate
Government authorities, regulators, courts, or law enforcement where required by law
A buyer, successor, or affiliate in connection with a merger, acquisition, financing, or sale of business assets, subject to appropriate protections

We do not sell personal information. We only share personal information as needed for the purposes described in this Privacy Policy or as otherwise permitted or required by law.

10. International Data Transfers

Your personal information may be stored or processed outside your province, territory, or country, including in jurisdictions where privacy laws may differ from those in your home jurisdiction. When we transfer personal data internationally, we take reasonable steps to ensure appropriate safeguards are in place, which may include contractual protections and security controls appropriate to the nature of the information.

11. Retention

We retain personal information only as long as necessary for the purposes described in this Privacy Policy, including to provide services, maintain records, comply with legal and financial obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of information and the purpose for which it was collected.

12. Security Safeguards

We use administrative, technical, and physical safeguards appropriate to the sensitivity of personal information to protect it against loss, theft, unauthorized access, disclosure, copying, use, or modification. These measures may include restricted access, secure service providers, encryption where appropriate, password controls, and internal practices designed to limit unnecessary access.

No method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security.

13. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete personal information
Withdraw consent, where processing is based on consent
Request deletion of personal information, subject to legal limitations
Request restriction of processing in certain circumstances
Object to processing based on legitimate interests in certain circumstances
Request portability of personal data, where applicable
Unsubscribe from marketing communications at any time
Complain to a privacy regulator or supervisory authority, where applicable

To exercise your rights, contact us at [email protected]. We may need to verify your identity before responding to your request.

14. Children’s Privacy

Our website and services are intended for business and professional audiences and are not directed to children. We do not knowingly collect personal information from children under the age of 16.

15. Third-Party Services and Embedded Content

Our website may use third-party tools or embedded content, such as maps, videos, analytics, forms, scheduling tools, or social media features. These providers may collect data in accordance with their own privacy notices. We encourage you to review those third-party privacy policies.

16. Marketing Communications

If you opt in to receive marketing communications from us, we may send you updates about our services, insights, or resources. You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.

17. Automated Decision-Making

We do not use your personal information for solely automated decision-making or profiling that produces legal or similarly significant effects on individuals through this website.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. When we do, we will update the “Last updated” date at the top of this page.

19. Contact and Complaints

If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact:

Privacy Officer
CityVU Consulting
Email: [email protected]
Website: https://cityvu.com

If you are not satisfied with our response, you may have the right to contact the privacy or data protection regulator in your jurisdiction.